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If you don't see the coupon automatically applied to your order, please check that you've met the requirements of the coupon and/or manually enter the coupon during checkout.
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Notes about Herbalife Warehouse Shipping
We employ standard U.S. Herbalife Operating procedures. From our
experience we would like to provide the clarifications below to better
serve your expectations and ensure consistent quality service. (It shows
in our 95% Top Service approval rating!)
- Orders placed by 12pm EST will be sent to the warehouse the same
business day. These orders should ship the same day.
- Orders after 12pm EST will be sent to the warehouse the next
business day. These orders will ship the next day.
- Orders leave the warehouse within 24 hours of processing during
business days.
- Once your order has been submitted, NO changes or cancellations
can be made. Please review your order thoroughly to ensure there are
no problems
- Occasionaly popular items are backordered at the National
Herbalife warehouse.
- Unfortunately, we are not informed beforehand and you must wait
for the backordered item to ship separately later via USPS since it
can not be cancelled or expedited once the order is sent to
Herbalife Warehouse.
- Backordered items will be shipped USPS.
- If the backordered item was part of a larger overnight/2nd day
shipping order, we cannot give you credit for the extra shipping
charges for the partial order, since Herbalife does not credit us.
- For more information, visit our
Shipping Policy.
Notes about Returns
- All returns are subject to a 15% restocking fee.
- Express Mail fees are non-refundable on returns.
- Exchanges may require new shipping charges.
- Any returned orders that received free shipping from any of our
shipping promotions will have the originally waived fees deducted
from the return credit.
- Items that are not returned in their original packaging cannot
be refunded.
Notes about Privacy & Security
- Your Privacy is taken seriously at TrulyHerbal.com. The personal
information you provide such as name, address, credit card
information and phone numbers are to process the order only. We will
not give, sell, or rent your information to any third parties
outside of our company without permission.
- All credit card information is taken offline from our servers
after one month.
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Please
contact us if you have questions. |
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